Chapter 19: Error Messages
Main error messages displayed in ThinkNavi and their solutions.
| Error Message | Situation | Solution |
|---|
| Not authorized | Authentication expired | Reload the page and log in again |
| Invalid token | Auth token invalid | Log out and log in again |
| Email not verified | Email verification incomplete | Click the verification link in the registration email |
| Passwords do not match | Password mismatch | Verify password input |
| Error Message | Situation | Solution |
|---|
| Credits exhausted | Insufficient credits | Purchase additional credits or wait for next month’s allocation |
| Rate limit reached | Usage limit reached | Monthly limit for Free plan reached. Consider upgrading |
| Free plan limit | Free plan restriction | Upgrade to Personal plan or above |
| Error Message | Situation | Solution |
|---|
| File not found | File not found | File may have been deleted. Check the file list |
| category, filename, and data are required | Missing upload info | Fill in all required fields |
| Could not read file. Please select a valid CSV or TSV file | CSV read error | Verify the file is a valid CSV/TSV format |
| A text column must be selected | No text column selected | Select at least one Text column in ConceptMap-Text data input |
| Error Message | Situation | Solution |
|---|
| Already processing (409) | Pipeline already running | Wait for completion before retrying |
| No concepts extracted from content | Concept extraction failed | Source text may be too short. Provide more content |
| Service temporarily suspended | Service suspended | Owner’s credits are depleted |
| Error Message | Situation | Solution |
|---|
| Training already in progress | Training already running | Wait for training to complete |
| Training failed | Personal Model training failed | Check that you have 5+ kept messages and retry |
| Conversation already exists (409) | Conversation ID conflict | Check if you’re operating in multiple browser tabs |
