Chapter 17: Plans and Credit Management
17.1 Plan Overview
| Plan | Monthly | Plan Credits/Month | Key Limits |
|---|---|---|---|
| Free | $0 | — | 40 chats/month, 3 model builds/month (max 100 items) |
| Personal | $32 | 1,000 | Unlimited chat, all features, Mindware creation/selling |
| Team | $320 | 12,000 | Up to 20 users, shared models, team management |
17.2 Changing Your Plan
- Click “Plan” in the sidebar
- Click “Select Plan” for the desired plan
- Redirected to Stripe checkout
- Enter payment information and confirm
- Success screen appears and new plan takes effect immediately
Upgrade: New plan takes effect immediately. Prorated difference is charged.
Downgrade: Applied at the end of the current billing period. Current plan remains active until then.
17.3 Purchasing Additional Credits
Available for Personal plan and above.
| Package | Price | Per Credit |
|---|---|---|
| 500 credits | $16 | $0.032 |
| 2,000 credits | $64 | $0.032 |
| 5,000 credits | $160 | $0.032 |
Purchase Steps:
- Click “Purchase” for the desired package in the “Additional Credits” section on the Plan page
- Complete payment on Stripe checkout
- Purchased credits are added as “Bonus Credits”
Bonus Credit Features:
- No expiration (carries over to subsequent months)
- Used after plan credits are consumed
17.4 Credit Cost List
| Operation | Normal Cost | With Own API Key (50% Discount) |
|---|---|---|
| Chat message (1) | 1 cr | 0.5 cr |
| Concierge chat (1) | 5 cr | 2.5 cr |
| Concept extraction (1 chunk) | 2 cr | 1 cr |
| Data collection (1 run) | 2 cr | 1 cr |
| Embedding generation (1 run) | 10 cr | 5 cr |
| Model build (1 run) | 20 cr | 10 cr |
| Image generation (1) | 10 cr | 5 cr |
| Voice processing (1) | 2 cr | 1 cr |
Consumption Order: Plan Credits → Bonus Credits → Overage (pay-as-you-go)
17.5 Canceling Your Subscription
- Find the “Cancel Subscription” section at the bottom of the Plan page
- Click “Cancel”
- Confirmation dialog “Are you sure you want to cancel?” appears
- Select “Cancel”
- All features remain available until the end of the current billing period
- After the period ends, automatically transitions to the Free plan
Note: Data is preserved after cancellation. Re-subscribing restores access to previous data.
17.6 Troubleshooting
| Issue | Cause and Solution |
|---|---|
| Payment doesn’t complete | Stripe checkout may not open if browser popup blocker is active. Allow popups |
| Credits not reflected after plan change | Reload the page. Webhook processing may take a few seconds |
| Overage charges appearing | Check the credit balance card on the dashboard and consider purchasing bonus credits |
| “Failed to create checkout session” error | May be a temporary Stripe issue. Wait and try again |
| Charged after cancellation | Cancellation takes effect at the end of the current billing period. It is not immediate |